The Client Success Associate will support the post-sale client experience function within the Data & Analytics division. Based in New York, this role partners with Client Success Managers and cross-functional teams to deliver high-touch, high-impact support across the full client lifecycle. 

Responsibilities:

• Partner with Client Success Managers to support strategic accounts across the Americas region. 
• Assist in onboarding new clients and ensuring seamless setup and product delivery.
• Monitor account activity, usage, and trends via Salesforce dashboards to drive retention and growth strategies. 
• Support the collection of feedback, testimonials and client referrals. 
• Interface with internal stakeholders including Product, Engineering, and Support teams to channel user insights. 

Qualifications:

• Experience working with OTC market data or related financial information products. 
• Proven track record in a client-facing B2B role within financial services or fintech.
• Strong communication and interpersonal skills. 
• Proficiency in Salesforce and Microsoft Office. 
• Highly organized and proactive, with strong problem-solving capabilities. 
• Prior experience in financial services is preferred. 
• Bachelors degree is required. 

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Contact information

Brian Keane